EMT Practice Test

1. Question Content...

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Question1: Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

Question2: Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

Question3: Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout?
Choose 2 answers.

Question4: When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?
Choose 3 answers.

Question5: A custom object was created at Universal Containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set Organization-Wide Defaults to private for the object. These records are accessible by the employee's manager.
What additional step should be taken to remove the manager's access to these records?

Question6: What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3

Question7: Support agents at Cloud Kicks associate Cases and Bugs so that can report on how many Cases are related to a Bug. A Bug is required to have a Case in order to be created.
Which type of object relationship will meet this requirement?

Question8: A sales manager cannot view a contactowned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

Question9: Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce?
Choose 2 answers

Question10: Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a large deal is won.
The VP is reporting that these emails are not being delivered. Which two tools should be used to determine the problem?

Question11: Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?
Choose 2 answers.

Question12: How can an administrator meet this requirement' Choose 2 answers

Question13: Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? Choose 2 answers

Question14: Universal Container has an active process that assigns a task to sales operations once an opportunity is won.
Sales Ops is reporting that he tasks are missing.
Which two tools should the administrator use to determine the problem?
Choose 2 answers

Question15: Universal Container (UC) is considering using Communities. Each partner is associated with a product and will need a separate community?
Some partners will need to access to more than one community.
What are two consideration an administrator should be aware of?
Choose 2 answers

Question16: Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?

Question17: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question18: Which two processing steps are triggered when reassigning Account owners using the Mass Transfer too?
Choose 2 answers

Question19: Universal containers has a workflow rule that sends an email alert to the VP of sales when a large deal is won. The VP is reporting that these emails are not being delivered.
What tool could be used to determine the problem? choose 2

Question20: UC has engaged a developer to create a custom Apex Rest service that is used by external systems to manipulate data in salesforce.
whichtwo methods can the administrator use to grant permission to use the Apex Rest service to the users of the external systems? choose 2 answers

Question21: Universal Containers needs to create price books for sales representatives in multiple regions. How can the administrator meet this requirement?

Question22: Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request?
Choose 2 answers

Question23: The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?

Question24: Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities?
Choose 2 answers.

Question25: The marketing department at universal containers regularly changes the
page layout requirements for its custom marketing objects. The VP of
Marketing has asked the administrator for permission to configure only
these objects.
What can the administrator do to meet this request?

Question26: the vp of sales noticed that sales representatives are extending their close dates to the future on their opportunities.
how can the sales managers determine how many times close dates are being changed? choose 2

Question27: Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?
Check 2 answers.

Question28: After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

Question29: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
What types of relationship can be used to accomplish this?

Question30: Universal Containers has a Positions object that represents job Positions and aApplications object that represent people that have applied to the position. The Job Application object has a lookup to position. They want to run a report that shows all Positions that do NOT have any child job Applications.
Which solution would meet therequirements?

Question31: How can theadministrator ensure article managers use specified values for custom article fields?

Question32: The VP of sales at Universal Containers has reported that users are changing the stage of opportunity records that they do not own. The VP wants only the owner of an opportunity to be able to change the stage of an opportunity-wide Default are set to pubic read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

Question33: North Trail Outfitters want to automate the assignment of territories to opportunities.
Which two features are needed to meet this requirement.

Question34: A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record. But the support member is unable to edit the opportunity.
What is the recommended solution to provide edit access to the opportunity?

Question35: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose 2 answers

Question36: an administrator has been asked to set up two custom objects named issues and tickets. multiple tickets can be associated with each issue, and each issue may be associated with multiple tickets.
how should the administrator set up the relationship between issues and tickets?

Question37: Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3

Question38: The sales operations team has required a new custom object with the
following requirement:
. Thesales managers should have full access to all records created
. The object's sharing default should be set to private.
. No new sharing rules should be created.
how can the system administrator set up the security for this object? choose 2

Question39: Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question40: What type of process can the system administrator set for an organization's products?
Choose 3 answers

Question41: What are two capabilities of Salesforce Customer Community members?
Choose 2 answers.

Question42: an administrator wants to report on activities related to a specific account over the past 18 months but some of these activities have been archived.
how can the administrator obtain a report with the correct data? choose 3

Question43: The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

Question44: Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity report accurately represent the amount of money to be received each month.
Which solution anadministrator use to meet this requirement?

Question45: Universal containers would like to ensure that when an opportunity stage is closed lost the reason is captured in a custom reason lost field before the record canbe saved.
What is the recommended approach to meet this requirement?

Question46: how can an administrator use the service cloud console to increase the efficiency of support users? choose 3

Question47: Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

Question48: Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

Question49: How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

Question50: Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?

Question51: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

Question52: An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? Choose 2 answers.

Question53: Which three types of prices should an administrator set for an organization's products?
Choose 3 answers.

Question54: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet this request? Choose 2 answers.

Question55: In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is
"Controlled by parent".
what solution should be implemented?

Question56: Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement?
Choose 2 answers

Question57: Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

Question58: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question59: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question60: The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should and administrator take to meet the requirements?

Question61: A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?